Palm v1.08 User's Guide Page 301
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Section 7A: Help 301
Help
Troubleshooting
Desktop Software Installation
If you are having trouble installing the desktop software, you may have the wrong version of
the software or some of your computer’s resources may be unavailable. Follow these steps to
retry the installation:
1. Make sure your computer profile includes administrator rights to install software. In large
organizations, these are usually granted by the system administrator.
2. Restart your computer.
3. Quit any active applications, including virus scanners and Internet security applications.
4. Make sure you’re installing the software from the Palm Software Installation CD that
came with your new Centro smart device by Palm. (Other versions of the desktop
software may not work with this device.)
5. Insert the Palm Software Installation CD to restart the installation.
Note
The Palm Software Installation CD installs software that enables you to
synchronize using Palm
®
Desktop software or Microsoft
®
Outlook
®
for
Windows. If you want to synchronize using a different personal information
manager (PIM), you must install a third-party solution. Contact the PIM’s
author or vendor to learn whether desktop software is available for your new
Centro device.
Important
Always use the same language for your Centro device, your operating
system, and your desktop software. Otherwise, you may lose information or
have difficulty with synchronization. Support is not provided for mismatched
language setups.
- Service 1
- Intellectual Property Notices 2
- Table of Contents 5
- Introduction 11
- Your Computer 13
- Section 1A 15
- What You Need 16
- Device Setup 17
- Inserting the Battery 21
- 1 Battery Contacts 22
- 2 Device Contacts 22
- Charging the Battery 23
- Battery Life 25
- Maximizing Battery Life 25
- or sprint.com 26
- Setting Up Service 27
- Making Your First Call 28
- Unlocking Your Device 29
- Making a Call 29
- Adjusting Call Volume 29
- What’s My Phone Number? 30
- Setting Up Your Voicemail 31
- Account Username and Password 32
- Voicemail Password 32
- Sprint Power Vision Password 32
- Synchronizing Information 33
- System Requirements 34
- by ACCESS Device 35
- Synchronizing 37
- Getting to Know Your 43
- Palm Centro™ Smart Device 43
- Section 2A 45
- Scrolling Through Screens 46
- Moving Around 47
- Highlighting Text 48
- Accessing Command Buttons 48
- Selecting Menu Items 49
- Using the Keyboard 51
- Opening Applications 57
- Using Applications View 58
- Section 2B 59
- Waking Up the Screen 60
- Phone Features 61
- Opening the Phone Application 62
- Making Calls 62
- Dialing From the Keyboard 63
- Dialing by Contact Name 63
- 䡲 First name (JOH for John) 64
- 䡲 Last name (SMI for Smith) 64
- Receiving Calls 66
- Sending Calls to Voicemail 67
- Using Voicemail 68
- Displaying Numeric Pages 69
- 1 Caller’s Name and Number 70
- 2 Current Duration of Call 70
- 3 Dial Pad 70
- Ending a Call 72
- Saving Phone Numbers 73
- Making a Second Call 74
- Call Forwarding 76
- Using Flash Mode 77
- Defining Favorite Buttons 78
- Using a Phone Headset 81
- Using a Wired Headset 82
- Connecting to a Bluetooth 83
- Hands-Free Device 83
- Customizing Phone Settings 86
- Selecting Ringtones 88
- Selecting Phone Alert Tones 89
- Adjusting Ringer Volume 90
- Assigning a Caller ID Picture 91
- Setting Phone Preferences 93
- TTY Use With Sprint Service 94
- Feature Availability 95
- Setting Roaming Preferences 95
- Other Wireless Connections 101
- Sprint Power Vision 103
- Enabling Sprint Power Vision 104
- Sprint Power Vision Features 105
- Accessing Sprint Power Vision 106
- Using Email 113
- 䢇 The VersaMail 114
- 䢇 Sprint Mobile Email 114
- Using Sprint Mobile Email 115
- The VersaMail 124
- Application 124
- Managing Your Email Messages 128
- Replying to Email Messages 129
- Attaching Pictures and Videos 130
- Attaching Voice Memos 131
- Attaching Word, Excel 131
- , and PowerPoint 131
- Viewing Attachments 132
- Setting Email Preferences 134
- OntoYour Device 138
- 140 Section 3B: Using Email 140
- Messaging 141
- Creating and Sending Messages 142
- 䢇 Text messages 144
- 䢇 Voice memos 144
- Messaging Tips 145
- Receiving Messages 146
- Using Links in Messages 147
- Arranging Your Messages 147
- Deleting Messages 147
- Using Messaging to Chat 148
- Managing Your Messages 148
- Using Online Services 151
- Signing On to IM 152
- Sending a Message 153
- Receiving a Message 153
- Leaving IM 154
- Browsing the Web 155
- Viewing a Web Page 156
- Working With Web Pages 158
- Copying Text From a Web Page 160
- Finding Text on a Web Page 160
- Creating a Bookmark 161
- Saving a Page 161
- Vision Web pages 164
- Facebook 165
- for Palm 165
- Using Facebook 166
- Google Maps 167
- Using Google Maps 168
- Using Bluetooth 169
- Wireless Technology and 169
- Dial-Up Networking 169
- Bluetooth/DUN 171
- Important 172
- Your Portable Media Device 177
- Section 4A 179
- Taking Pictures and Videos 180
- Taking a Picture 181
- Recording a Video 182
- Pictures & Videos 183
- Viewing Pictures and Videos 186
- Viewing a Video 187
- Viewing a Slide Show 187
- Arranging Albums 188
- Copying Pictures and Videos 189
- Saving a Picture as Wallpaper 191
- Rotating a Picture 191
- Using Your Online Album 192
- Listening to Music 195
- Sprint Music Manager Overview 196
- Creating a Playlist 206
- Editing a Playlist 207
- Watching TV 209
- Accessing Streamed Media 210
- Viewing Streamed Media 211
- 212 Section 4C: Watching TV 212
- Your Mobile Organizer 213
- Section 5A 215
- Contacts 216
- Organizer Features 217
- Deleting a Contact 219
- Defining Your Business Card 219
- Calendar 220
- Creating an Event 221
- Time Zones and Events 222
- Adding an Alarm to an Event 223
- Creating an Untimed Event 224
- Scheduling a Repeating Event 224
- Color-Coding Your Schedule 225
- Editing or Deleting an Event 226
- Selecting Alarm Tones 228
- Adding a Task 229
- Checking Off a Task 231
- Organizing Your Tasks 231
- Deleting a Task 232
- Customizing Tasks 232
- Creating a Memo 233
- Deleting a Memo 233
- Increasing Your Productivity 235
- Opening a Document 237
- Voice Memo 238
- Listening to a Voice Memo 239
- World Clock 240
- Setting an Alarm 241
- World Clock Tips 241
- Calculator 242
- Productivity 243
- Settings 245
- Section 6A 247
- Using Find 248
- Installing Applications 248
- Managing Files 249
- Removing Applications 251
- Wireless Technology 253
- 䡲 Visible: Enables Bluetooth 254
- Beaming Information 255
- Beaming an Entry 256
- Beaming an Application 257
- Receiving Beamed Information 257
- Using Expansion Cards 264
- Inserting an Expansion Card 265
- Removing an Expansion Card 265
- Renaming an Expansion Card 268
- Formatting an Expansion Card 269
- Customizing Your Device 271
- Setting System Sounds 272
- Setting System Volume Levels 273
- Adjusting the Brightness 273
- Changing the Screen Font 274
- Setting Display Formats 275
- Aligning the Screen 275
- Customizing 277
- Customizing Device Buttons 278
- Setting the Date and Time 279
- Optimizing Power Settings 281
- Locking Your Screen 283
- Locking Your Device 285
- Working With Private Entries 286
- Viewing All Private Entries 287
- Security and Palm 288
- Desktop Software (Windows) 288
- Entering Owner Information 288
- Using Connection Settings 289
- Resources 291
- Section 7A 293
- Trouble Upgrading? 294
- Soft Reset 295
- System Reset 296
- Hard Reset 296
- Replacing the Battery 298
- Section 7A: Help 299 299
- 300 Section 7A: Help 300
- Troubleshooting 301
- Synchronization 303
- or contact Palm 305
- Hands-Free Devices 312
- Third-Party Applications 322
- Getting More Help 323
- Fixing an Error 67 Message 324
- Where to Learn More 325
- Online Support from Palm 326
- Visiting the Sprint Web Site 326
- Sprint 411 327
- Sprint Operator Services 327
- 328 Section 7A: Help 328
- Glossary 329
- Safety and Specifications 333
- Important Safety Information 335
- FCC Notice 336
- General Precautions 337
- Following Safety Guidelines 338
- 䢇 Below deck on boats 339
- Turning on the HAC Setting 341
- Caring for the Battery 342
- Battery Safety Information 343
- Radiofrequency (RF) Energy 344
- Body-Worn Operation 345
- Bluetooth 346
- Qualification Program 346
- ESD-Susceptible Equipment 347
- Precautions Against ESD 347
- Owner’s Record 348
- Specifications 349
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