Palm v1.08 User's Guide Page 304

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304 Section 7A: Help
C:\Program Files\palmOne\
C:\Program Files\Handspring\
Mac: Your user folder name is the same as your device name and is usually found in this
location: <Mac hard drive> : Users : <Your Mac username> : Documents : Palm : Users.
Palm
®
Desktop Software Does Not Respond to a Synchronization Attempt
1. Make sure that the USB sync cable is securely connected to the USB port on your
computer and on the bottom of your device (see “Connecting Your
Palm Centro™ Smart Device to Your Computer” on page 38).
2. Make sure that HotSync
®
manager is running:
Windows: Right-click the HotSync manager icon in the taskbar in the lower-right
corner of your computer screen. Click Settings, click Connections, and make sure
USB is checked. If you don’t see the HotSync manager icon, click Start, select
Programs, select Palm, and then select HotSync Manager.
Mac: Find the Palm folder on your Mac hard drive. Double-click the HotSync
manager icon in the Palm folder. In the Connection Settings panel, set Local
Setup Port to Palm USB.
3. Synchronize. If the synchronization is successful, you do not need to complete the
remaining steps.
4. Perform a soft reset (see “Soft Reset” on page 295).
5. Synchronize. If the synchronization is successful, you do not need to complete the
remaining steps.
6. If problems persist and you’re synchronizing through a USB hub, try connecting the
sync cable to a different USB port, or directly to your computer’s built-in USB port.
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