Palm v1.08 User's Guide download pdf (Page 318)

318 Section 7A: Help

Web

I Can’t Tell If Data Services Are Available

When your phone is on, icons appear in the title bar in the Main view of the Phone application

to indicate whether data services are available and whether a data connection is active. See

“Checking Signal Strength and Phone Status” on page 97 for a description of the icons that

indicate that data services are available.

If your phone is on and you do not see any of the data icons, then data services are not

available in your current location.

The Device Won’t Connect to the Internet

Your Centro smart device by Palm supports Sprint Power Vision, a connection method that is

persistent and is faster and more reliable than a regular dial-up connection. All Sprint

customers can connect to the Internet, but to avoid high per-minute charges, we recommend

that you subscribe to a Sprint Power Vision plan. Contact Sprint to verify that your subscription

plan includes Sprint Power Vision services and that these services have been correctly

activated, and to confirm your username and password. Sprint should also be able to tell you

if there are any outages in your area.

1. Press and hold Power/End to turn off your phone. Then press and hold Power/End

again to turn your phone back on.

2. Press Phone and look for either the Sprint Power Vision or the icon, or the

Sprint 1xRTT data icon in the title bar of the Main view. See “Checking Signal

Strength and Phone Status” on page 97 for a description of the icons that indicate that

data services are available.

3. If you see one of those icons, you are in a data coverage area. Try connecting to the

Internet again. If you do not see one of those icons, press Applications , select Prefs

, and continue with the following steps.

4. Select Network.

5. Select the Service pick list and select Power Vision. (If Power Vision does not appear in

the list, call Sprint for assistance.)

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Palm v1.08 User's Guide Page 318