Palm Treo 750 User's Guide download pdf (Page 279)

TROUBLESHOOTING

SYNCHRONIZATION

271

13

CHAPTER

synchronization is successful, you do not

need to complete the remaining steps.

1 Verify that the USB sync cable is

securely connected at all points (see

Setting up your computer for

synchronization).

2 Make sure that all of the files you’re

trying to sync are closed on both your

computer and your smartphone.

3 On a Windows XP computer, look for

the ActiveSync icon at the top of

your smartphone screen and the

ActiveSync icon in the taskbar on

your computer to make sure ActiveSync

desktop software is running on your

computer. On a Windows Vista

computer, look for the connection

icon at the top of your smartphone

screen.

If the correct icons are not displayed, do

the following:

Smartphone: Press Start , select

Programs. and select ActiveSync .

Press Menu (right action key)

and select Connections. Make sure the

Synchronize all PCs using this

connection box is checked, and that

USB is selected from the list.

Windows XP computer: Click Start,

navigate to Programs, and then select

Microsoft ActiveSync.

Windows Vista computer: Click Start,

select All Programs, and then select

Windows Mobile Device Center.

4 Do one of the following:

5 Windows XP computer: Double-click

the ActiveSync icon in your taskbar.

From the File menu, select Connection

Settings. Make sure the Allow USB

connections box is checked, and then

click Connect.

6 Windows Vista computer: Click Start,

select All Programs, and then select

Windows Mobile Device Center.

Select Connect without setting up

your device, and then select

Connection settings. Make sure the

Allow USB connections box is

checked, and click Connect.

7 Perform a soft reset (see Performing a

soft reset).

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