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Appendix B Frequently Asked Questions
462
Phone connection problems
Problem Solution
My passkey is rejected when I
attempt to pair (or bond) my
mobile phone with my
handheld.
■ Some mobile phones require that you enter the passkey
within a specific timeframe. Make sure you have a passkey
in mind and that you enter it immediately when prompted.
■ If your passkey is rejected, your phone may have a
preassigned passkey; see the documentation included with
your phone for information. The documentation might
refer to a Bluetooth connection as a Bluetooth pair or a
Bluetooth link.
■ If you need additional information about pairing your
phone and handheld, refer to the Phone Pairing Handbook at
www.palm.com/support/globalsupport.
My handheld cannot connect to
my mobile phone.
Use the following steps to test the connection:
1. Tap the Home icon .
2. Select the Phone Link icon .
3. Tap Connect.
4. If the connection is successful, open the application that
requires the connection and complete the desired task.
If the connection is not successful, try the steps that follow.
– If you have a Bluetooth phone, you may need to go
through the pairing process on both your handheld and
your phone. See “Setting up a phone connection” in
Chapter 14 for information on completing the pairing
process on your handheld. See the documentation
included with your phone for assistance with
completing the pairing process on your phone. If you
need additional information about connecting your
phone, refer to the Phone Pairing Handbook at
www.palm.com/support/globalsupport.
– Make sure the Connection for your mobile phone is
selected in the Connection Preferences screen and the
Phone Preferences screen.
– If you are using a Bluetooth connection, make sure that
your phone is equipped with Bluetooth technology, that
Bluetooth is enabled, and that the power is on.
- Handbook for 1
- Tungsten 1
- Handheld 1
- Copyright 2
- Contents 10
- About This Book 15
- Setting Up Your Palm 17
- T2 Handheld 17
- System requirements 18
- Internet access requirements 19
- Upgrade information 19
- Step 2: Charge your handheld 20
- Step 3: Set up your handheld 20
- Step 4: Install software 21
- Congratulations! 22
- Exploring Your Handheld 23
- Locating handheld components 24
- Locating front panel controls 25
- Locating top panel components 26
- Adjusting screen brightness 27
- Using the protective cover 29
- Adding an expansion card 30
- Tapping and typing 31
- Displaying online tips 33
- Using the navigator 34
- To navigate in dialog boxes: 35
- Using the onscreen keyboard 37
- Graffiti 2 tips 40
- Graffiti 2 alphabet 41
- Capital letters 42
- Graffiti 2 numbers 42
- Punctuation marks 42
- Accented characters 44
- Graffiti 2 Gestures 46
- Graffiti 2 ShortCuts 46
- Beaming data 47
- To select a business card: 48
- To beam an application: 49
- Sending data 50
- Using your computer keyboard 51
- Importing data 51
- Using a portable keyboard 54
- Working with Applications 55
- 1. Tap the Home icon 56
- Categorizing applications 58
- Selecting copy settings 61
- Using menus 62
- Choosing a menu 63
- Performing common tasks 64
- Editing records 65
- Deleting records 66
- Purging records 68
- Categorizing records 69
- To define a new category: 71
- To rename a category: 71
- Finding information 72
- Using Find 74
- Using Phone Lookup 75
- Sorting lists of records 77
- Attaching notes 79
- Choosing fonts 80
- Receiving alerts 81
- ■ Palm OS 82
- Palm Quick Install tips 86
- Removing applications 89
- Using Address Book 91
- Book data 92
- Quick Connect 95
- Tap-to-Connect 96
- Using Address Book menus 97
- Record menus 98
- Determines how Address Book 99
- Chapter 5 Using Address Book 100
- Using Calculator 101
- Viewing Recent Calculations 102
- Using Calculator menus 103
- Chapter 6 Using Calculator 104
- Using Card Info 105
- Renaming a card 106
- Formatting a card 106
- Managing expansion cards 107
- Using Card Info menus 107
- Chapter 7 Using Card Info 108
- Using Date Book 109
- Scheduling an event 110
- You can also use the Graffiti 111
- Graffiti 111
- Selecting an event 113
- Rescheduling an event 113
- Setting an alarm for an event 114
- 1. Select the event 115
- 2. Tap Details 115
- To delete repeating events: 116
- Changing the Date Book view 117
- Working in Week View 118
- Working in Month View 119
- Working in Agenda View 120
- Spotting event conflicts 121
- Using Date Book menus 121
- Record menu 122
- Options menu 122
- Preferences 123
- About Date Book 123
- Chapter 8 Using Date Book 124
- Using Palm 125
- Dialing a number 126
- Using speed dial 127
- Dialing a speed dial entry 128
- Editing a speed dial entry 129
- Tap an entry from the list 131
- Tap Dial 131
- Chapter 9 Using Palm™ Dialer 132
- Using Expense 133
- Adding expense items 134
- Entering receipt details 135
- Changing the default currency 137
- Setting Show Options 138
- Printing the euro 139
- Using Expense menus 140
- Using Memo Pad 141
- Reviewing memos 142
- Using Memo Pad menus 143
- Chapter 11 Using Memo Pad 144
- Using Note Pad 145
- Creating a note 146
- Reviewing notes 147
- Setting an alarm for a note 148
- Using Note Pad menus 150
- Viewing photos in List view 152
- Viewing a slide show 153
- Rotating photos 154
- Viewing photo information 154
- Organizing photos 155
- Creating an album 156
- Filing photos in albums 156
- Copying photos 157
- Renaming or deleting an album 158
- Beaming photos 159
- Deleting photos 160
- Using Palm Photos menus 161
- Chapter 13 Using Palm™ Photos 162
- Using Phone Link 163
- Setting up a phone connection 164
- Using phone connections 171
- To make a cable connection: 172
- Using SMS 173
- Using the navigator in SMS 174
- Creating messages 174
- Viewing messages 176
- Working with draft messages 178
- To define a signature: 179
- Setting SMS Preferences 181
- Using SMS menus 183
- Using To Do List 185
- Creating list items 186
- Setting priority 186
- Setting a due date 188
- Setting To Do Preferences 189
- Using To Do List menus 190
- VersaMail 191
- Personal E-mail Software 191
- Account and connection types 193
- Using an ISP 194
- ■ Microsoft Exchange 196
- ■ Lotus Domino 196
- ■ Sun iPlanet 196
- Setting outgoing mail options 200
- Adding a signature 201
- To add a personal signature: 202
- Testing your new account 203
- Editing e-mail accounts 210
- To edit an account: 211
- To edit mail server settings: 212
- Editing outgoing mail options 215
- Editing a signature 215
- To edit a personal signature: 216
- Deleting an e-mail account 217
- 6. Tap OK 218
- Getting e-mail 220
- To get e-mail messages: 221
- Bluetooth connection 223
- Scheduling auto get mail 224
- Auto get notifications 226
- Setting notification options 227
- To view the Reminders screen: 229
- Auto get mail retries 230
- Reading e-mail 232
- Plain text and HTML e-mail 233
- Viewing other folders 234
- To change the sort order: 235
- To change the font: 236
- Moving e-mail between folders 239
- 3. Do one of the following: 241
- 5. Tap OK 241
- To enter the address: 244
- Composing and sending e-mail 247
- Send retry 248
- Send retry notifications 249
- Completing drafts 250
- Forwarding e-mail 251
- Replying to e-mail 252
- Working with URLs 255
- Working with attachments 255
- ■ Address Book entries 256
- ■ Date Book appointments 256
- ■ To Do list items 256
- ■ Text memos 256
- To download an attachment: 257
- Downloading large attachments 259
- ■ vCard (.vcf) 261
- ■ vCal (.vcs) 261
- ■ Memo/Text (.txt) 261
- ■ PRC (.prc) 261
- ■ PDB (.pdb) 261
- ■ Word docs 263
- ■ HTML files 263
- ■ JPG and GIF graphics files 263
- ■ MP3 and WAV audio files 263
- ■ Any other file type 263
- Deleting messages 265
- Emptying the trash 268
- To set e-mail preferences: 271
- Mail Client Action 277
- ■ Message header: 1KB 279
- ■ Body: 20KB 279
- ■ Attachment: 140KB 279
- ■ Attachment: 20KB 279
- 8. Click OK 281
- Settings 282
- Click Account Information 282
- Account information screens 285
- Icon Action 286
- Configuring Microsoft Outlook 287
- Configuring Eudora 287
- Converting attached files 288
- Click Attachment Conversion 289
- Synchronizing an account 290
- Going beyond the basics 292
- Managing mail filters 293
- To create a filter: 294
- Turning filters on and off 295
- To turn a filter on or off: 296
- Managing mail settings 297
- To change the protocol type: 298
- Adding APOP to an account 305
- Adding ESMTP to an account 307
- ■ A name 310
- ■ An e-mail address 310
- Using the command bar 311
- E-mail header details 312
- Backing up mail databases 313
- To read and delete a message: 318
- To use a keyboard shortcut: 318
- ShortCut Feature 319
- Using Voice Memo 321
- Creating a voice memo 322
- Listening to voice memos 326
- Using Voice Memo menus 329
- Chapter 18 Using Voice Memo 330
- Using Web Browser Pro 331
- To connect to the Internet: 333
- Visiting a web page 334
- Following a link 335
- Returning to your home page 336
- Refreshing a page 338
- Using passwords 339
- Copying and pasting text 340
- Sending e-mail 341
- Beaming a URL 341
- E-mailing a URL 342
- Adding a bookmark 343
- Visiting a bookmarked page 343
- Deleting a bookmark 344
- Saving pages 345
- Deleting a saved page 347
- Customizing Web Browser Pro 348
- Changing your home page 349
- Changing link colors 351
- Enabling or disabling cookies 352
- Changing Network Preferences 354
- Changing the host server 355
- Using World Clock 357
- Viewing the time 358
- Setting the primary location 358
- To set the date: 359
- To set the time: 359
- Adding a location 361
- Modifying a location 362
- Removing a location 363
- Setting an alarm 363
- Using World Clock menus 364
- Performing HotSync 365
- Operations 365
- Shown with Mac OS X 373
- HotSync operation 379
- Using File Link 389
- Creating a user profile 390
- CHAPTER 22 393
- Setting General Preferences 394
- Date & Time Preferences 395
- Digitizer Preferences 396
- Formats Preferences 396
- Country default 397
- Graffiti 2 Preferences 398
- Power Preferences 398
- Auto-off after 399
- Stay on in Cradle 399
- Beam Receive 399
- To select a profile: 400
- To set the sound settings: 401
- Writing Area Preferences 402
- Bluetooth Preferences 403
- Setting device discovery 405
- Allowing Wakeup 406
- To enable wakeup: 407
- Adding trusted devices 408
- To delete a trusted device: 410
- Making Bluetooth connections 411
- Connection Preferences 412
- Editing connections 413
- ■ Computers 414
- ■ LAN access points 414
- Connecting to non-GSM phones 416
- Network Preferences 417
- Entering a user name 419
- Entering a password 420
- Selecting a connection 421
- Adding telephone settings 421
- Entering a prefix 422
- Disabling Call Waiting 422
- Using a calling card 423
- Connecting to your service 424
- LAN access points 424
- Tap Script 426
- To add connection details: 427
- Idle timeout 428
- IP address 429
- Login scripts 430
- To create a login script: 431
- Plug-in applications 432
- To view the Network Log: 433
- Setting Personal Preferences 434
- Buttons Preferences 435
- Pen Preferences 436
- HotSync Buttons Preferences 437
- Color Theme Preferences 438
- Owner Preferences 438
- Security Preferences 439
- Assigning a password 440
- Masking your password entry 441
- Locking your handheld 443
- Making records private 447
- To mask all private records: 448
- To unmask individual records: 449
- To make a record private: 449
- Encrypting your data 452
- ShortCuts Preferences 454
- Editing a ShortCut 455
- Deleting a ShortCut 456
- Maintaining Your Handheld 457
- Prolonging battery life 458
- Resetting your handheld 458
- Performing a soft reset 459
- Performing a hard reset 459
- Frequently Asked Questions 463
- Operating problems 465
- Tapping and writing problems 466
- Application problems 467
- HotSync problems 468
- Beaming and sending problems 475
- Phone connection problems 476
- problems 477
- Recharging problems 478
- Password problems 479
- Technical support 479
- FCC Statement 481
- Canadian IC Notice 482
- Canadian ICES-003 Statement 482
- FAA Statement 482
- Taiwan Statement 484
- Battery Warning 484
- Writing area 501
- Writing. See Entering data 501
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