Palm TUNGSTEN T2 User Manual Page 479

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Password problems
465
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support/globalsupport or send an e-mail
to your regional Technical Support office.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please provide the following information:
The name and version of the operating system you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Home icon .
2. Tap the Menu icon .
3. Select Info from the App menu.
Problem Solution
I forgot the password, and my
handheld is not locked.
First, use the password hint to try and remember the
password. If this doesn’t help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password; the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
a. Use the Palm Desktop software and the cradle/cable or
infrared communication to synchronize your data.
b. Tap Forgotten Password in Security to remove the
password and delete all private records.
c. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them
from your computer to your handheld.
I forgot the password, and my
handheld is locked.
First, use the password hint to try to remember the
password. If this doesn’t help or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See Performing a hard reset in
Appendix A for more information.
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