Palm M100 Handbook download pdf (Page 169)

Page 163 Setting Preferences for Your Handheld

Options menu

TCP/IP troubleshooting

If you are having a problem establishing a network connection using

TCP/IP, check this section and try the suggestions listed.

Displaying expanded Service Connection

Progress messages

It’s helpful to identify at what point in the login procedure the

connection fails. An easy way to do this is to display the expanded

Service Connection Progress messages. Expanded Service Connection

Progress messages describe the current stage of the login procedure.

Press the lower scroll button at any point during login to display these

messages.

Viewing the Network Log

If viewing the expanded Service Connection Progress messages does

not give you enough information to find out why you cannot connect

to your ISP or dial-in server, take a look at the Network Log. The

Network Log lists all of the communication that occurs between your

modem and your dial-in server during the login procedure. The

Network Log can help your ISP or your System Administrator

pinpoint where the login procedure communication fails and why.

To view the Network Log:

1. Tap Options, and then tap View Log.

2. Tap the scroll bar arrows to see the entire Network Log.

3. Tap Done.

Adding DNS numbers

If your ISP or dial-in server requires DNS numbers and you did not

enter them in the Network Preferences screen, it will appear that you

logged into your network, but when you try to use an application or

look up data, the connection fails. If this occurs, add DNS numbers

(see “Defining primary and secondary DNS” earlier in this chapter).

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Palm M100 Handbook Page 169