Palm 700P User's Guide Page 359

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Section 7A: Help 347
Help
Third-Party Applications
Some third-party applications can cause conflicts with your Treo device. Third-
party applications that modify the wireless features of your device may require
extra troubleshooting. If you recently installed an application and your Treo 700
P
smart device seems to be stuck, try the following:
1. Perform a soft reset (see “Soft Reset” on page 314).
2. If the problem persists, perform a system reset (see “System Reset” on
page 315).
3. Delete the most recently installed application from your Treo 700P smart
device (see “Removing Applications” on page 258).
4. If the problem persists, perform another system reset.
5. If possible, synchronize your device with your computer to back up your
most recent information.
6. If you’re unable to perform the steps above or the problem persists, locate
your Backup folder on your computer and rename the folder (for example,
BackupOld). Note that “Palm” in the following locations might be
“Handspring” or “palmOne,” based on the device you’re upgrading from:
Windows: C:\Program Files\Palm\device name.
Mac: Mac HD\Applications\Palm\Users\device name.
7. Perform a hard reset (see “Hard Reset” on page 315).
8. Synchronize to restore your Contacts, Calendar, Tasks, Memos, and
Pics&Videos information. You may need to manually restore information in
other applications.
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