Palm 755p User's Guide download pdf (Page 297)

Section 7A: Help 289

Help

Hard Reset

A hard reset erases all information and third-party software on your Treo device. Never

perform a hard reset without first trying a soft and a system reset. You can restore

previously synchronized information the next time you synchronize.

A hard reset can tell you if a problem stems from your Treo device or from an application

installed on it. If you do not experience the problem after you perform a hard reset, the

problem is related to software you installed. See “Third-Party Applications” on page 314 for

suggestions on diagnosing third-party software issues.

1. Remove the battery from your device.

2. Press and hold Power/End while reinserting the battery. (See “Replacing the

Battery” on page 291 for details.)

3. When the Access Powered logo appears, release Power/End .

4. When the “Erase all data?” prompt appears, press Up to confirm the hard reset.

Note:

Your device might not re-establish a Sprint Vision session after a hard

reset. To manually establish a new Sprint Vision session, open the Web

browser to access a Web site.

Important:

If you set a password on your device, performing a hard reset reformats

your device. This is a more severe form of a hard reset, which removes all

your information, and restores your formats, preferences, and other

settings to the factory default settings.

Note:

Some third-party applications do not create a backup on your computer

when you synchronize. If you perform a hard reset, you may lose data in

these applications and you need to reinstall these applications after the

hard reset. Please contact the developer to find out which information is

backed up during synchronization.

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Palm 755p User's Guide Page 297