Palm 700P User's Guide download pdf (Page 212)

COMMON QUESTIONS

206

11

CHAPTER

If an app that you deleted reappears on

your smartphone, try deleting the app from

your Backup folder.

Palm Desktop does not respond to a sync

attempt

1 Make sure that the USB sync cable is

securely connected to the USB port on

your computer and on the bottom of

your smartphone (see S

ynchronizing

information—the basics).

2 Make sure that HotSync manager is

running:

Windows: Right-click HotSync

manager in the taskbar in the

lower-right corner of your computer

screen, and make sure that Local USB

is checked. If you don’t see the HotSync

manager icon, click Start, select

Programs, select Palm, and then select

HotSync Manager.

Mac: Find the Palm folder on your Mac

hard drive. Double-click HotSync

manager in the Palm folder. In the

Connection Settings panel, set the

Local Setup port to Palm USB.

3 Synchronize. If the synchronization is

successful, you do not need to

complete the remaining steps.

4 Perform a soft reset (see Performing a

soft reset).

5 Synchronize. If the synchronization is

successful, you do not need to

complete the remaining steps.

6 If problems persist and you’re

synchronizing through a USB hub, try

connecting the sync cable to a different

USB port or directly to your computer’s

built-in USB port.

7 Reboot your computer.

TIP

If you’re having trouble trying to sync

using an IR or Bluetooth connection, try using

the USB sync cable instead. If this solves the

problem, then check your IR or Bluetooth

settings (see Synchronizing information—

advanced).

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