Palm M130 Quick Start Guide download pdf (Page 24)

Troubleshooting

Troubleshooting data synchronization problems

If your data does not appear on your handheld and in Palm Desktop

software after a HotSync operation, try the steps in this section.

NOTE

If you are attempting to synchronize with applications other than

the Palm Desktop software (for example, Microsoft Outlook or

Lotus Notes) using a third-party conduit, please consult the

documentation that was provided with that conduit.

Check your desktop configuration:

Make sure you selected the username that matches your handheld.

Make sure the date on your computer matches the date on your

handheld.

Check the HotSync log:

Open the HotSync log.

Windows computer.

Click the HotSync icon on the taskbar and

select View Log from the menu.

Mac computer.

Double-click the HotSync Manager in the

Palm folder and choose View Log from the HotSync menu.

Ensure that all applications are marked OK. If not, continue to the

next section to check your conduit settings.

Check your conduit settings on a Windows computer:

Click the HotSync icon on the taskbar and select Custom.

Select the username that matches the handheld you are attempting

to synchronize.

Ensure that the application conduits (other than Backup and

Install) are set to Synchronize the Files.

Check your conduit settings on a Mac computer:

Double-click the HotSync icon in the Palm folder.

From the HotSync Manager menu, choose Conduit Settings.

Select the username that matches the handheld you are attempting

to synchronize.

Ensure that the application conduits (other than Backup and

Install) are set to Synchronize the Files.

1 2 ... 19 20 21 22 23 24 25 26 27 28 29 30

No comments

Palm M130 Quick Start Guide Page 24