Palm Visor Edge - Windows Edition User's Guide Page 251

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Appendix B Page 243
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly?
Perform a soft reset. See “Resetting
your handheld” in Appendix A.
Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software.
Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
Make sure the cradle is connected
securely to your computer.
Make sure your handheld is seated
securely in the cradle.
Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm OS handheld.
Make sure you are using the correct
type of cradle. If your computer does
not have a USB port, or is running
Windows 95 or Windows NT 4.0, you
must use a serial cradle.
I did a HotSync
operation, but one of
my applications did
not synchronize.
Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
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