Palm TUNGSTEN T2 Handbook Page 463
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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support
until you have reviewed the frequently asked questions in this appendix and you
have also reviewed the following:
■ The readme file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Mac users
■ The Palm Desktop online Help
■ The Palm Desktop software for the Macintosh User’s Guide located in the
Documentation folder on your installation CD
■ The Palm Knowledge Library, accessible at www.palm.com/intl in the Support
section
■ The most recent Palm™ Tungsten™ T2 handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support or go to
www.palm.com/support/globalsuppoort.
NOTE Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm™ handheld. Some third-party
applications, however, may not have been upgraded to be compatible with your new
Palm handheld. If you suspect that a third-party application is adversely affecting the
operation of your handheld, contact the developer of the application.
- Handbook for 1
- Tungsten 1
- Handheld 1
- Copyright 2
- Contents 10
- About This Book 15
- Setting Up Your Palm 17
- T2 Handheld 17
- System requirements 18
- Internet access requirements 19
- Upgrade information 19
- Step 2: Charge your handheld 20
- Step 3: Set up your handheld 20
- Step 4: Install software 21
- Congratulations! 22
- Exploring Your Handheld 23
- Locating handheld components 24
- Locating front panel controls 25
- Locating top panel components 26
- Adjusting screen brightness 27
- Using the protective cover 29
- Adding an expansion card 30
- Tapping and typing 31
- Displaying online tips 33
- Using the navigator 34
- To navigate in dialog boxes: 35
- Using the onscreen keyboard 37
- Graffiti 2 tips 40
- Graffiti 2 alphabet 41
- Capital letters 42
- Graffiti 2 numbers 42
- Punctuation marks 42
- Accented characters 44
- Graffiti 2 Gestures 46
- Graffiti 2 ShortCuts 46
- Beaming data 47
- To select a business card: 48
- To beam an application: 49
- Sending data 50
- Using your computer keyboard 51
- Importing data 51
- Using a portable keyboard 54
- Working with Applications 55
- 1. Tap the Home icon 56
- Categorizing applications 58
- Selecting copy settings 61
- Using menus 62
- Choosing a menu 63
- Performing common tasks 64
- Editing records 65
- Deleting records 66
- Purging records 68
- Categorizing records 69
- To define a new category: 71
- To rename a category: 71
- Finding information 72
- Using Find 74
- Using Phone Lookup 75
- Sorting lists of records 77
- Attaching notes 79
- Choosing fonts 80
- Receiving alerts 81
- ■ Palm OS 82
- Palm Quick Install tips 86
- Removing applications 89
- Using Address Book 91
- Book data 92
- Quick Connect 95
- Tap-to-Connect 96
- Using Address Book menus 97
- Record menus 98
- Determines how Address Book 99
- Chapter 5 Using Address Book 100
- Using Calculator 101
- Viewing Recent Calculations 102
- Using Calculator menus 103
- Chapter 6 Using Calculator 104
- Using Card Info 105
- Renaming a card 106
- Formatting a card 106
- Managing expansion cards 107
- Using Card Info menus 107
- Chapter 7 Using Card Info 108
- Using Date Book 109
- Scheduling an event 110
- You can also use the Graffiti 111
- Graffiti 111
- Selecting an event 113
- Rescheduling an event 113
- Setting an alarm for an event 114
- 1. Select the event 115
- 2. Tap Details 115
- To delete repeating events: 116
- Changing the Date Book view 117
- Working in Week View 118
- Working in Month View 119
- Working in Agenda View 120
- Spotting event conflicts 121
- Using Date Book menus 121
- Record menu 122
- Options menu 122
- Preferences 123
- About Date Book 123
- Chapter 8 Using Date Book 124
- Using Palm 125
- Dialing a number 126
- Using speed dial 127
- Dialing a speed dial entry 128
- Editing a speed dial entry 129
- Tap an entry from the list 131
- Tap Dial 131
- Chapter 9 Using Palm™ Dialer 132
- Using Expense 133
- Adding expense items 134
- Entering receipt details 135
- Changing the default currency 137
- Setting Show Options 138
- Printing the euro 139
- Using Expense menus 140
- Using Memo Pad 141
- Reviewing memos 142
- Using Memo Pad menus 143
- Chapter 11 Using Memo Pad 144
- Using Note Pad 145
- Creating a note 146
- Reviewing notes 147
- Setting an alarm for a note 148
- Using Note Pad menus 150
- Viewing photos in List view 152
- Viewing a slide show 153
- Rotating photos 154
- Viewing photo information 154
- Organizing photos 155
- Creating an album 156
- Filing photos in albums 156
- Copying photos 157
- Renaming or deleting an album 158
- Beaming photos 159
- Deleting photos 160
- Using Palm Photos menus 161
- Chapter 13 Using Palm™ Photos 162
- Using Phone Link 163
- Setting up a phone connection 164
- Using phone connections 171
- To make a cable connection: 172
- Using SMS 173
- Using the navigator in SMS 174
- Creating messages 174
- Viewing messages 176
- Working with draft messages 178
- To define a signature: 179
- Setting SMS Preferences 181
- Using SMS menus 183
- Using To Do List 185
- Creating list items 186
- Setting priority 186
- Setting a due date 188
- Setting To Do Preferences 189
- Using To Do List menus 190
- VersaMail 191
- Personal E-mail Software 191
- Account and connection types 193
- Using an ISP 194
- ■ Microsoft Exchange 196
- ■ Lotus Domino 196
- ■ Sun iPlanet 196
- Setting outgoing mail options 200
- Adding a signature 201
- To add a personal signature: 202
- Testing your new account 203
- Editing e-mail accounts 210
- To edit an account: 211
- To edit mail server settings: 212
- Editing outgoing mail options 215
- Editing a signature 215
- To edit a personal signature: 216
- Deleting an e-mail account 217
- 6. Tap OK 218
- Getting e-mail 220
- To get e-mail messages: 221
- Bluetooth connection 223
- Scheduling auto get mail 224
- Auto get notifications 226
- Setting notification options 227
- To view the Reminders screen: 229
- Auto get mail retries 230
- Reading e-mail 232
- Plain text and HTML e-mail 233
- Viewing other folders 234
- To change the sort order: 235
- To change the font: 236
- Moving e-mail between folders 239
- 3. Do one of the following: 241
- 5. Tap OK 241
- To enter the address: 244
- Composing and sending e-mail 247
- Send retry 248
- Send retry notifications 249
- Completing drafts 250
- Forwarding e-mail 251
- Replying to e-mail 252
- Working with URLs 255
- Working with attachments 255
- ■ Address Book entries 256
- ■ Date Book appointments 256
- ■ To Do list items 256
- ■ Text memos 256
- To download an attachment: 257
- Downloading large attachments 259
- ■ vCard (.vcf) 261
- ■ vCal (.vcs) 261
- ■ Memo/Text (.txt) 261
- ■ PRC (.prc) 261
- ■ PDB (.pdb) 261
- ■ Word docs 263
- ■ HTML files 263
- ■ JPG and GIF graphics files 263
- ■ MP3 and WAV audio files 263
- ■ Any other file type 263
- Deleting messages 265
- Emptying the trash 268
- To set e-mail preferences: 271
- Mail Client Action 277
- ■ Message header: 1KB 279
- ■ Body: 20KB 279
- ■ Attachment: 140KB 279
- ■ Attachment: 20KB 279
- 8. Click OK 281
- Settings 282
- Click Account Information 282
- Account information screens 285
- Icon Action 286
- Configuring Microsoft Outlook 287
- Configuring Eudora 287
- Converting attached files 288
- Click Attachment Conversion 289
- Synchronizing an account 290
- Going beyond the basics 292
- Managing mail filters 293
- To create a filter: 294
- Turning filters on and off 295
- To turn a filter on or off: 296
- Managing mail settings 297
- To change the protocol type: 298
- Adding APOP to an account 305
- Adding ESMTP to an account 307
- ■ A name 310
- ■ An e-mail address 310
- Using the command bar 311
- E-mail header details 312
- Backing up mail databases 313
- To read and delete a message: 318
- To use a keyboard shortcut: 318
- ShortCut Feature 319
- Using Voice Memo 321
- Creating a voice memo 322
- Listening to voice memos 326
- Using Voice Memo menus 329
- Chapter 18 Using Voice Memo 330
- Using Web Browser Pro 331
- To connect to the Internet: 333
- Visiting a web page 334
- Following a link 335
- Returning to your home page 336
- Refreshing a page 338
- Using passwords 339
- Copying and pasting text 340
- Sending e-mail 341
- Beaming a URL 341
- E-mailing a URL 342
- Adding a bookmark 343
- Visiting a bookmarked page 343
- Deleting a bookmark 344
- Saving pages 345
- Deleting a saved page 347
- Customizing Web Browser Pro 348
- Changing your home page 349
- Changing link colors 351
- Enabling or disabling cookies 352
- Changing Network Preferences 354
- Changing the host server 355
- Using World Clock 357
- Viewing the time 358
- Setting the primary location 358
- To set the date: 359
- To set the time: 359
- Adding a location 361
- Modifying a location 362
- Removing a location 363
- Setting an alarm 363
- Using World Clock menus 364
- Performing HotSync 365
- Operations 365
- Shown with Mac OS X 373
- HotSync operation 379
- Using File Link 389
- Creating a user profile 390
- CHAPTER 22 393
- Setting General Preferences 394
- Date & Time Preferences 395
- Digitizer Preferences 396
- Formats Preferences 396
- Country default 397
- Graffiti 2 Preferences 398
- Power Preferences 398
- Auto-off after 399
- Stay on in Cradle 399
- Beam Receive 399
- To select a profile: 400
- To set the sound settings: 401
- Writing Area Preferences 402
- Bluetooth Preferences 403
- Setting device discovery 405
- Allowing Wakeup 406
- To enable wakeup: 407
- Adding trusted devices 408
- To delete a trusted device: 410
- Making Bluetooth connections 411
- Connection Preferences 412
- Editing connections 413
- ■ Computers 414
- ■ LAN access points 414
- Connecting to non-GSM phones 416
- Network Preferences 417
- Entering a user name 419
- Entering a password 420
- Selecting a connection 421
- Adding telephone settings 421
- Entering a prefix 422
- Disabling Call Waiting 422
- Using a calling card 423
- Connecting to your service 424
- LAN access points 424
- Tap Script 426
- To add connection details: 427
- Idle timeout 428
- IP address 429
- Login scripts 430
- To create a login script: 431
- Plug-in applications 432
- To view the Network Log: 433
- Setting Personal Preferences 434
- Buttons Preferences 435
- Pen Preferences 436
- HotSync Buttons Preferences 437
- Color Theme Preferences 438
- Owner Preferences 438
- Security Preferences 439
- Assigning a password 440
- Masking your password entry 441
- Locking your handheld 443
- Making records private 447
- To mask all private records: 448
- To unmask individual records: 449
- To make a record private: 449
- Encrypting your data 452
- ShortCuts Preferences 454
- Editing a ShortCut 455
- Deleting a ShortCut 456
- Maintaining Your Handheld 457
- Prolonging battery life 458
- Resetting your handheld 458
- Performing a soft reset 459
- Performing a hard reset 459
- Frequently Asked Questions 463
- Operating problems 465
- Tapping and writing problems 466
- Application problems 467
- HotSync problems 468
- Beaming and sending problems 475
- Phone connection problems 476
- problems 477
- Recharging problems 478
- Password problems 479
- Technical support 479
- FCC Statement 481
- Canadian IC Notice 482
- Canadian ICES-003 Statement 482
- FAA Statement 482
- Taiwan Statement 484
- Battery Warning 484
- Writing area 501
- Writing. See Entering data 501
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