Palm handheld User Manual download pdf

For information on upgrading from another Palm™ handheld and additional

troubleshooting tips, see Palm™ Tungsten™ W Handheld Getting Started, included in

your handheld package.

Your handheld operates in voice mode and wireless data mode, but it cannot operate in

both modes at the same time. For example, while you use the phone, you cannot

wirelessly download email or browse the web.

The indicator light does not go on

Try the following:

1.Seat your handheld firmly in the cradle.

2.Connect the power adapter securely to the cradle.

3.Check that the power adapter is plugged into a working electric outlet.

Your handheld does not turn on when you press the power button

Try the following:

Charge your handheld for another full two hours.

If this doesn’t work, try the following:

•Press any application button to ensure your handheld is turned on.

• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar                       

object without a sharp tip) to gently press the Reset button inside the hole on the back

panel of your handheld.

Third-party applications

Some third-party applications may not have been upgraded to be compatible with your

new Palm™ handheld. If you suspect that a third-party application is affecting the

operation of your handheld, contact the developer of the application. For information

about the compatibility of some third-party applications, do one of the following:

•Go to http://www.palm.com/asia/support/index.html for more information.

 • Read the readme file for your handheld. After you install Palm™ Desktop software  

on your computer, open the Palm™ folder. The readme file is located in the Helpnote

folder.

Vodafone strength is weak

Turn on the Mobile application (see step 4) and then open it by inserting the headset

connector into the voice jack. Check the Vodafone Strength bar graph while you try the

following:

•Move away from your original location, five to ten feet in any direction.

•Stand near a window and open metal blinds.

•Move outdoors, above ground, to a less crowded area.

•When outdoors, move away from trees and overhead electrical wires.

Mountains and buildings may also block signals.

•In a vehicle, keep your handheld level with the windshield.

Palm™ Desktop Install appears to stall

• Check for a window hidden in the background. Drag the current window from the 

 centre of the screen. If you see another dialog box related to Palm™ Desktop  

 software, click it and follow its instructions.

• If you are still experiencing problems connecting to Vodafone, please contact our  

 Data Support team on 1300 30 10 30.

HotSync

icon

HotSync

process does not begin

•Check that the handheld is properly seated in the cradle and that the USB connector 

is securely connected to the computer.

Windows:

1.Check that the Windows system tray displays

the HotSync

icon before pressing the HotSync

button on the cradle.

2.If the HotSync

icon is not displayed:

a.Click the Start button and select Programmes.

b.Select Palm™ Desktop, and then select HotSync

Manager.

HotSync

Manager starts and the icon displays in the system tray.

3.If the HotSync

icon is displayed:

a.Click the HotSync

icon to display the connection type.

b.Make sure there is a check mark next to Local USB

(or Local Serial if using a serial connection). To insert

a check mark, click the menu item.

Mac: After you install Palm™ Desktop software, try the following:

1.Make sure the Transport Monitor of the HotSync

Manager is enabled:

a.Open the Palm™ folder and double-click the HotSync

Manager icon.

 The HotSync

Software Setup dialog box appears.

b.In the HotSync

Controls tab, click Enabled.

2.If you are using a USB cradle:

a.Disconnect the cradle from your computer.

b.Reconnect the cradle.

c.Restart your computer.

3.If you are using a serial cradle (sold separately):

a.Double-click the HotSync

Manager icon in the Palm™ folder.

b.Click the Connection Settings tab.

c.Make sure PalmConnect is selected and that the port selection matches

the port to which the HotSync

cradle is connected.

TROUBLESHOOTING AND TIPS

Reset button

Vodafone Strength bar graph

6129-0203/Palm

Indicator

light

Stylus

Keyboard

Expansion

card slot

Power button/

Backlight on & off

Home

(Press to go to

Applications Launcher)

Wireless application/

Wireless power on & off

E-mail

Navigator

Address Book

Date Book

Function

IR port

Voice jack

READ THIS FIRST

Palm Sales Australia Pty Ltd

Suite 2, Level 12, 56 Berry Street,

North Sydney, NSW 2060

trade dress are trademarks of Palm, Inc. Other products and brand names may be trademarks or registered trademarks of their respective

owners. Palm, Inc. uses the MultiMediaCard and SD trademarks under express license from their respective owners. All other mentioned

products or company names are used for identification purposes only, and may be trademarks of their respective owners.

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.

Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.

assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure

to make backup copies of all important data on other media to protect against data loss.

Software Download Available

Palm™ Desktop software is supplied on a CD-ROM disc. Check www.palm.com/asia/software for updates and new versions of the

software.

Agency Compliance Information

Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.

• The settings on the MultiMediaCard supplied with this Tungsten™ W product are for the Vodafone Australia                       

network only.

•Other mobile service providers' network settings have not been tested or approved for use with the Tungsten™ W.

Use of this Tungsten™ W product with mobile service provider network settings other than the Vodafone Australia 

network is entirely at user's own risk.

Vodafone support numbers

• For help in connecting to Vodafone or

setting up your email, contact Vodafone

Data Support on: 1300 30 10 30, 7 days 

a week, 8 am to 10 pm.

• For all other enquiries, including billing

contact 1555 (free call for Vodafone

customers from their mobile) or 

1300 650 410. Monday to Friday, 

8 am to 10 pm and Saturday to Sunday 

9 am to 5.30 pm.

Palm Technical Support

• Free for the first 90 days

 Phone: 1800 350 535

  Operating Hours:

 9 am to 6 pm, Monday – Friday

 Email: tec[email protected]

Read Getting Started and the Handbook

For more information about setting up your Tungsten™ W handheld, entering data into

applications, performing HotSync

operations, and troubleshooting, read Getting

Started, included in your handheld package.

The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have

Acrobat Reader, you can install it from the Palm™ Desktop software CD-ROM.

Windows: In Palm™ Desktop software,

click Help in the menu bar. Then select

the menu item for the Handbook.

Mac: Open the Palm™ folder, and then

open the Documentation folder.

Double-click Handbook.pdf.

Learn how to use the keyboard

Backspace/Delete

Return/Enter

Home

Function

Brightness

Command stroke/

CAPS/Find

Space bar/SYMBOL

Navigator

To practice using the keyboard:

Open Memo Pad: Press Home to open the Applications Launcher. Press “M”

to highlight the Memo Pad icon . Press Enter to open Memo Pad. Tap New.

You can practice typing in the memo.

Tips

• Use your thumbs to press the keys.

• To capitalise a letter, press CAPS and then press the key of the letter.  

 Press CAPS twice to lock it. Press it again to unlock it.

• To enter one of the blue characters (for example, numbers), press the blue 

 Function key and then press the key you want. Press Function twice to 

 lock it. Function lock makes it easy to enter long strings of numbers like credit 

 card numbers and phone numbers. Press Function again to unlock it.

• To review the Keyboard tutorial, press Home. Press “K” to highlight the  

 Keyboard icon. Press Enter to open the tutorial.

1 2

Summary of Contents

Page 1 - READ THIS FIRST

For information on upgrading from another Palm™ handheld and additional troubleshooting tips, see Palm™ Tungsten™ W Handheld Getting St

Page 2 - CONNECT TO VODAFONE

c. To confirm the connection:* (1)Check that the indicator light is   blinking green. (2)Press Home . Tap the    Mobile icon .

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Palm handheld User Manual

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