Palm Zire 72 User Manual Page 666
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Zire™ 72 Handheld 644
CHAPTER 30 Getting Help
Technical support
If, after reviewing the self-help resources, you cannot solve your problem, go to
www.palmOne.com/support/intl
or send an e-mail to your regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and isolate the problem.
When you do contact Technical Support, please provide the following information:
• The name and version of the desktop operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of handheld software you are using and available memory
To find version and memory information, follow these steps:
1. Go to the Home screen.
2. Open the menus
.
3. Select Info from the App menu.
4. Select Version for version info, and Size for memory info.
- User Guide 1
- Copyright and Trademark 2
- Software Download Available 2
- Table of Contents 3
- About This Guide 20
- Sidebars 21
- Setting Up 23
- What’s in the box? 24
- System requirements 24
- 2 WINDOWS ONLY 29
- Using Profiles 33
- Creating a user profile 34
- 2 Create the profile: 35
- 1 Begin synchronization: 36
- Exploring Your Handheld 40
- Front panel controls 41
- Top and side panel controls 42
- Back panel controls 44
- What’s on the screen? 45
- Application controls 46
- What’s on the CD? 49
- Moving Around in Applications 54
- Opening applications 55
- Using the Command stroke 57
- Using the 5-way navigator 58
- Moving around the Home screen 59
- Moving around list screens 60
- Moving around record screens 60
- Moving around dialog boxes 61
- Moving around menus 62
- Moving around pick lists 62
- 1 Tap Fin d 63
- Entering Information 66
- How can I enter information? 67
- Writing Graffiti 2 characters 68
- Graffiti 2 alphabet 70
- Graffiti 2 numbers 71
- Graffiti 2 punctuation marks 72
- Graffiti 2 gestures 75
- Punctuation shift 76
- Zire™ 72 Handheld 55 77
- Writing Graffiti 2 ShortCuts 78
- Graffiti 2 ShortCuts 79
- 1 Open an application: 84
- Imported 87
- 1 Open an entry: 89
- Zire™ 72 Handheld 68 90
- Editing information 91
- 2 Copy the information: 92
- 2 Delete the information: 93
- Synchronizing Your Handheld 95
- Why synchronize information? 96
- How do I synchronize? 98
- Synchronizing with a cable 99
- Before You Begin 100
- HotSync icon 101
- Tap pick list 101
- Did You Know? 103
- Synchronizing over a network 104
- 2 Prepare your handheld for 106
- 3 Select a service: 107
- 3 Prepare your handheld for 111
- 3 Click OK 113
- Key Term 115
- Related topics 122
- Expanding Your Handheld 123
- Inserting an expansion card 125
- 2 Slide the card out of the 126
- 1 Go to the Home screen 127
- 2 Insert the expansion card 127
- Viewing card information 129
- Renaming a card 130
- 1 Insert an expansion card 132
- 3 Format the card: 132
- Managing Your Contacts 134
- Adding a contact 135
- 4 [ & ] OPTIONAL Add a 137
- Selecting contact field types 139
- 2 Define the custom fields: 140
- 2 Create a business card: 141
- 2 Duplicate a contact: 142
- 2 Search for the contact: 143
- 4 Select OK 144
- 3 Specify the information 145
- Using Quick Connect 147
- 2 Enable Tap-to-Connect: 150
- Tap to edit 151
- Managing Your Calendar 154
- 1 Open Day View: 155
- 3 Set the repeat interval: 159
- 4 Set the repeat interval: 161
- 5 Select OK 164
- 3 Set the alarm: 168
- 3 Change the date and time: 169
- Deleting events 171
- 2 Open the Purge dialog box: 173
- Checking your schedule 174
- 1 Open Week View: 178
- 1 Open Month View: 179
- 1 Open Year View: 180
- Customizing your calendar 181
- 7 Select OK 184
- Managing Your Tasks 189
- 2 Create a task: 190
- Setting an alarm 191
- Organizing your tasks 196
- Marking a task complete 197
- Customizing your Tasks list 200
- Writing Memos 204
- 2 Create a memo: 205
- 2 View or edit the memo: 206
- 2 Move a memo: 207
- Writing Notes in Note Pad 211
- 2 Create a note: 212
- 4 Select Done 212
- 2 Open the note: 215
- Performing Calculations 221
- Calculator buttons 222
- Viewing recent calculations 223
- Managing Your Expenses 225
- 2 Enter the expense: 226
- Choosing currency options 228
- Currency 229
- Creating a currency symbol 230
- 3 Create the custom symbol: 231
- 3 Delete the item: 232
- 2 Open the Purge Categories 233
- 2 Tap Show 234
- Recording Voice Memos 237
- 2 Record your voice memo: 238
- 3 Select Done 238
- 4 Tap Stop. A tone sounds to 240
- 6 Select Done 241
- Listening to a voice memo 242
- 3 Open the Alarm dialog box: 244
- 4 Set the alarm: 244
- 6 Select OK 245
- 2 Open a voice memo 246
- 2 Open the Alarm dialog box: 247
- 4 Tap OK 247
- Benefits of your handheld’s 249
- Supported file types 250
- Capturing a photo 251
- 3 Take the photo: 252
- Recording a video 253
- 3 Capture the video: 254
- Play/Pause Status indicator 255
- Adjusting the camera settings 256
- 3 [ & ] OPTIONAL Adjust 257
- Viewing a slide show 261
- 2 View a slide show: 262
- 3 Rotate the photo: 263
- Zooming in and out of photos 264
- 2 Create an album: 268
- 2 Sort photos and videos: 271
- 2 Sort albums: 272
- 2 Personalize a photo: 273
- 2 Select a photo to copy: 275
- 3 Copy the photo: 275
- 3 Delete the photo or video: 276
- Sharing photos and videos 277
- Listening to Music 280
- 3 Prepare your handheld: 286
- Add Clips 287
- 2 Select a song to play: 288
- Managing playlists 289
- Up arrow 290
- Down arrow 290
- Playing songs from a playlist 291
- Editing a playlist 292
- 3 Delete the list: 294
- Viewing song info 295
- Bluetooth technology 298
- What is device discovery? 300
- 2 Enter the basic Bluetooth 301
- Setting up a phone connection 302
- Select phone 303
- Select if your phone 303
- 7 Begin network setup: 305
- 2 Verify Bluetooth status: 307
- 2 Open PC Setup dialog box: 309
- 3 Select a PC and select OK 309
- 3 Select a LAN and tap OK 313
- 5 Enter the username and 314
- Creating trusted pairs 315
- 5 Select Done 316
- 2 Open the menus 317
- Benefits of the VersaMail 320
- About e-mail accounts 322
- Creating an account 325
- 6 Do one of the following: 328
- Setting advanced mail options 329
- 2 Set outgoing mail options: 331
- 3 Add a signature: 332
- Testing your new account 333
- Managing e-mail accounts 334
- Deleting an e-mail account 335
- 2 Select the new service: 337
- Adding ESMTP to an account 338
- 2 Add ESMTP: 339
- Getting and reading e-mail 340
- Getting e-mail messages 342
- Scheduling auto get mail 344
- Auto get notifications 346
- Setting notification options 347
- Auto get mail retries 349
- Reading e-mail messages 351
- 1 Open VersaMail Preferences: 353
- 2 Customize the font: 354
- 2 Open a new message: 355
- 2 Enter the address: 358
- Send retry 361
- Send retry notifications 361
- Working with e-mail folders 363
- Column divider 365
- Working with e-mail messages 370
- 1 Create the reply: 371
- 2 Create the reply: 372
- Working with URLs 374
- Deleting a message 374
- Deleting old messages 375
- 3 Delete messages: 376
- Emptying the trash 377
- Working with attachments 381
- Paper clip 382
- Paper clip icon 383
- Viewer pick list 384
- Downloading large attachments 385
- Attaching photos and videos 391
- Forwarding an attachment 392
- Setting up an account 393
- 3 [ & ] OPTIONAL You can 404
- Account information screens 405
- VersaMail conduit shortcuts 406
- 2 Check handheld settings: 407
- 3 Check server settings: 408
- Synchronizing an account 409
- Using SSL with the conduit 410
- 2 Select preferences: 411
- Creating and using filters 414
- Turning filters on and off 416
- 2 Turn filters on or off: 417
- 2 Do one of the following: 418
- 3 Tap OK 418
- 2 Add APOP: 428
- 3 Select OK 428
- 2 Select any of the following 429
- Tap icon to switch to full 431
- Tap icon to switch to short 431
- Backing up mail databases 432
- Options menu 435
- Working with root folders 436
- Multimedia Messages 438
- 2 Open a blank text message: 439
- 2 Open a new multimedia 441
- Line width 444
- Color wheel 444
- 11 Select Send 446
- 3 Set request setting: 447
- 5 Select OK 449
- 3 Create a signature: 450
- 3 Read a message: 451
- Responding to a text message 452
- Tap to add an 453
- Forwarding a message 454
- 5 Create the new contact: 457
- 3 Set your list view 459
- 3 Set how you receive text 462
- Browsing the Web 465
- Accessing a web page 466
- Address field 467
- 2 Open the Find field: 469
- 3 Search the web page: 469
- Quickly jumping to a page 470
- Changing how you view a page 471
- Tap to exit 472
- Full Screen 472
- 5 Select Save 474
- 2 Tap the Bookmark icon 475
- 3 View the page: 475
- 3 Edit a bookmark: 476
- 4 Select Save 476
- 2 Connect to the Internet: 478
- Downloading files and pages 479
- 3 Save the web page: 480
- 3 Open a saved page: 481
- Changing your Home page 488
- 3 Tap the Home Page box 489
- Changing your start page 490
- 3 Change the link colors: 495
- 1 Select OK 495
- Zire™ 72 Handheld 482 504
- CHAPTER 21 504
- Dialing a number 504
- Using speed dial 504
- 3 Tap Dia l 505
- Tap Dial 506
- 2 Add a speed dial entry: 508
- 2 Dial the number: 509
- 2 Edit an entry: 510
- Sharing Information 512
- Using the Send command 513
- 2 Select a sending method: 514
- 2 Send the category: 515
- 2 Send the application: 516
- 2 Beam the information: 519
- 2 Beam the category: 520
- Beaming an application 521
- 2 Beam the application: 522
- Benefits of privacy 525
- Choosing a security level 526
- 1 Open an application 527
- 3 Mark it as private: 527
- 1 Open Security: 528
- Using a password 529
- 2 Create a password: 530
- 3 Change your password: 532
- 1 Enter your password: 533
- 2 Delete your password: 533
- Locking your handheld 535
- 2 Select Lock 538
- 3 Select Lock Device 538
- 3 Create a Quick Unlock 540
- 3 Delete the Quick Unlock 541
- 2 Set the number of password 545
- Benefits of categories 548
- 2 Add a new category: 549
- 2 Rename the category: 550
- 2 Delete the category: 551
- 2 Open an entry 552
- Category 553
- 1 Go to the Home screen 554
- Pick list 555
- 1 Open the Info dialog box: 558
- User drop-down list 564
- 2 Open the Delete dialog box: 568
- 3 Delete the application: 568
- 1 Open Add/Remove Programs: 569
- Change or Remove Programs 570
- Managing Clock Settings 573
- Setting the primary location 575
- 3 Set the date: 576
- 4 Set the time: 577
- 3 Add the new location: 579
- Deleting a location 581
- 2 Set the alarm: 582
- Responding to the alarm clock 583
- Changing the clock display 584
- Customizing Your Handheld 586
- Changing the screen fonts 589
- Zire™ 72 Handheld 569 591
- Changing screen colors 592
- 1 Open Buttons Preferences: 593
- 4 Tap Done 594
- Setting the date and time 595
- 2 Select the location: 596
- 2 Select the location 597
- 1 Open Formats Preferences: 599
- Choosing the input area 601
- 2 Select alternate strokes: 603
- 1 Open ShortCuts Preferences: 604
- 2 Edit the ShortCut: 606
- 1 Open Digitizer Preferences: 607
- 1 Open Sounds & Alerts 608
- 1 Open Owner Preferences: 609
- 1 Open Keylock Preferences: 610
- 1 Open Power Preferences: 611
- 3 Change the speed setting: 614
- 3 Enter the details settings: 617
- 1 Open Phone Preferences: 618
- 1 Open Network Preferences: 619
- 2 Enter the basic settings: 620
- 2 Make the connection: 622
- 4 Complete the script: 629
- Maintaining Your Handheld 632
- Resetting your handheld 633
- Zire™ 72 Handheld 612 634
- Doing a hard reset 635
- 3 Set the transfer options: 637
- Common Questions 639
- Handheld 641
- My handheld is frozen 642
- Moving around 644
- Entering information 644
- Synchronizing 646
- Quick Install list 650
- Calendar 652
- Voice Memo 655
- Connecting wirelessly 656
- VersaMail 657
- Getting Help 665
- Technical support 666
- FCC Statement 667
- Canadian ICES-003 Statement 668
- CE Compliance Statement 668
- Declaration of Conformity 668
- Battery Warning 669
- Description of ESD 670
- ESD-susceptible equipment 670
- Precautions against ESD 670
- Zire™ 72 Handheld 649 671
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